PROJECT MANAGEMENT

We managed the implementation of a groundbreaking Time and Attendance System. This real-time system tracks hourly and salaried employee's time and interfaces to the payroll system. In addition, the system tracks hours by business activity for productivity analysis and personnel scheduling. Managed all phases of the project including: requirements analysis, system design, vendor selection and contract negotiation, software development, hardware procurement, acceptance testing, system troubleshooting, installation, training, and support.

Established the technical support practices and procedures for local and remote support. Technologies included: custom touch-screen PCs as input devices, Microsoft OS, Local Area Networks, Wide Area Networks, and remote access control. Supervised the nationwide implementation of this system.

TROUBLESHOOTING

We were asked to review the pilot installation of an advanced data collection system. The system was not meeting objectives. The operation was unstable, and vendor response and support were unsatisfactory. The client's project manager and the vendor blamed the users at the pilot site while the users complained that their daily operation was adversely affected by the new system. After reviewing the system concept, components, and implementation, recommendations were made to simplify the design. Implementing these recommendations immediately stabilized the system. Continued to work with the client and the vendor to improve support and complete the pilot project.

OUTSOURCE EVALUATION